Refund & Cancellation Policy

We want you to be happy with Rigonix Game UI Builder. If a paid plan isn't right for you, here is how refunds work.

7-day money-back guarantee

• New purchases: ask within 7 days of your first payment for a plan and we'll refund it in full. No questions asked.
• Renewals: forgot to cancel? Ask within 7 days of a renewal payment and we'll refund that renewal.
• Upgrades: the same 7-day window applies to the payment for an upgrade.

How to ask for a refund

Email [email protected] from your account's email address (or include it), with the date of the payment. Orders processed by Paddle.com can also be refunded through the link in your Paddle.com receipt.

What happens next

• We confirm the refund within 2 business days.
• The money goes back to the payment method you used. Depending on your bank, it usually arrives within 5 to 10 business days.
• Your account moves to the free plan. Your projects are kept: projects above the free limits stay viewable and editable, but you can't add more until you are within the limits or upgrade again.

After 7 days

We don't refund partly used billing periods after the 7-day window. You can cancel auto-renewal at any time in your Profile: you keep your plan until the end of the period you paid for and won't be charged again. One-time plans simply end at the end of their period.

Exceptions

We may refuse a refund where there is fraud or abuse, such as repeated buy-and-refund cycles, or when an account was closed for breaking our Terms of Service.

Chargebacks

If something is wrong with a payment, please contact us first: we'll sort it out quickly. Opening a chargeback without contacting us may pause your account while it is reviewed.

Your legal rights

This policy doesn't affect any rights you have under consumer law in your country.

Questions? Email [email protected].